Privacy Policy

Trafford Vets is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or contact our practice.

Who We Are

Trafford Vets provides veterinary care and related services. For the purposes of data protection law, Trafford Vets is the data controller responsible for your personal data.

If you have any questions about this privacy policy or how we use your data, you can contact us at:

Trafford Vets1
6A Davyhulme Circle,
Urmston,
Manchester,
M41 0SS

Tel: 0161 747 9002
E-mail: traffordvet@yahoo.co.uk

What Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Contact details (email address, phone number, postal address)
• Pet details and medical information
• Information submitted through website forms or enquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to enquiries and appointment requests
• Provide veterinary services and maintain medical records
• Communicate important information about your pet’s care
• Improve our website and services
• Meet legal and regulatory obligations
• Process payments and maintain accounts

Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Performance of a contract (providing veterinary care)
• Legitimate interests (practice administration and service improvement)
• Legal obligations (record keeping and regulatory compliance)
• Consent (where applicable, such as marketing communications)

How We Store and Protect Your Information

We take appropriate security measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Your data may be stored securely using veterinary practice management systems and secure website hosting providers.

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Sharing Your Information

We may share your data with trusted third parties where necessary, including:

• Veterinary laboratories and referral specialists
• Payment processing providers
• IT and website support providers
• Regulatory authorities where legally required

We do not sell or rent your personal data to third parties.

Cookies

Our website uses cookies to improve user experience and monitor website performance.

Cookies may include:

• Essential website functionality cookies
• Analytics cookies (such as Google Analytics)

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

Marketing Communications

We will only send marketing communications if you have given consent or where legally permitted.

You can opt out of marketing communications at any time by contacting us or using unsubscribe links in emails.

Your Data Protection Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of data (where applicable)
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
[https://www.ico.org.uk](https://www.ico.org.uk)

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Trafford Vets
[Insert Contact Details]